15 days to change your mind

You have 15 days from the day your order arrives to request a return. The piece must be unused, in its original packaging, with proof of purchase.

To start a return, write to care@pesu.ae. We will confirm it and tell you where to send the piece. Sending it back is arranged and paid for by you — unless it arrived damaged or was not what you ordered, in which case write to us first and we will sort it out. Items sent back without requesting a return first cannot be accepted.

Returns go to C1 Building, Ajman Free Zone, Ajman. From outside the UAE, return postage and any customs charges on the return are paid by you, unless the piece arrived damaged or was not what you ordered.

Damaged or wrong item

Inspect your order when it arrives and contact us immediately if anything is damaged, defective, or not what you ordered. We will make it right.

What cannot be returned

Personalised or custom-made pieces, and anything that arrives back to us used or without its packaging.

Colour on screen

We photograph and describe every piece as accurately as we can, but colours can look a little different on a screen than in your room. That alone is not treated as a defect.